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FAQs2021-08-25T18:54:22+00:00
How do I cancel my reoccuring payment?2021-08-25T18:33:20+00:00

To cancel your reoccuring payment, you must notify us by one of the following methods at least 48 hours before the payment is due to debit your source account.

  • Email: Operations@greencountryfcu.com
  • Phone: (918) 245-1301
  • In Person: You may visit one of our branches during business hours.
What if I have more questions?2021-08-25T18:32:26+00:00

These articles will be updated as new information becomes available. If you have questions that are not posted here, please contact us.

  • You can call: (918) 245-1301 and ask for Operations.
  • You can email: operations@greencountryfcu.com
  • Or you can use the contact form linked on the menu above.
What if I don’t know my payment amount?2021-08-25T18:21:53+00:00

You have a few options. You can:

If you have not signed up for this before, you may do so at any time. You will need your account number, the last 4 of your SSN, your zip code and home phone number on file with us. If your signup fails, you will need to call us to confirm the Home phone number on file and have your setup count reset.

What if I don’t know my loan number?2021-08-25T18:20:40+00:00

You have a few options. Your loan number should be on your loan documents, but we want you to be able to make your payment even when you’re on-the-go. So you can do any of the following:

  • Call us at (918) 245-1301 to inquire about your loan number.
  • Select your loan type. For instance, if you have a loan for your new car, it will be safe to choose “New Vehicle” from the drop down. We review all payments before posting for accuracy.
What about reoccuring payments?2021-08-25T18:19:51+00:00

That has finally been added! Please note that in order to authorize your payment method, there must be a temporary $1.00 authorization hold. This hold will typically fall off the same day unless your request is submitted during non-business hours. In that case, your $1.00 will be refunded within two business days.

Why did my payment fail?2021-08-25T18:18:34+00:00

There are several reasons that your payment may have failed. See below for a few of the most common reasons.

  • AVS Mismatch – This means your billing information does not necessarily match the card information. It could be that your billing address does not match what your funding bank has on file or the 3 digit code on the back of your card does not match.
  • Fraud Monitoring – Sometimes your funding bank may have flagged your card for fraudulent activity. If you have funds in your source account and the information on the screen matches what is on your funding account, then try calling your funding bank to see if there might be a block on your card.
  • Insufficient Funds – You may have insufficient funds available at your funding bank.
When will my payment be posted to my account?2021-08-25T18:17:39+00:00

Your payment will be posted to your account within one business day. For example, if you make your payment on a Saturday, your payment will be posted Monday morning. Likewise, if you make your payment at 5:00PM on a Monday, your payment will be posted on Tuesday morning.

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